Run the hotel.
Not the chaos.
Hotel Co-Pilot is the intelligent front office workspace that brings together your hotel knowledge, live PMS information, guest communication, Duty and Tasks. Your team gets the right information, takes the right action and keeps every shift moving.
One place for every question, guest reply, follow-up and next-shift handover.
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The Problem
Your staff make dozens of judgment calls. Every day.
Complaints. Policy questions. Guest emails. Often handled under pressure, by junior staff, without full context. The result is inconsistency that damages your brand.
The Solution
An AI assistant built around your property.
Hotel Co-Pilot is trained on your documents, configured to your brand voice, and available to every staff member at the front desk. It gives the right answer every time, regardless of who is on shift.
Built with front-office managers, for real hotel operations.
Bulk Knowledge Import
Bring your approved hotel knowledge in at once, including structured Excel files, SOPs, menus, room factsheets, and safety protocols. Get your property knowledge ready in an afternoon, not over weeks.
Ask Co-Pilot
Staff get instant answers to operational questions based on your uploaded documents. No more guessing about breakfast times, parking policies, or check-out rules.
Write Email
Draft warm, complete guest correspondence in a true hospitality tone—not short, generic AI replies. Every message follows your hotel's voice and service standards.
Resolve Guest Issues
When a guest has a complaint, the AI suggests empathetic responses and practical solutions, helping staff de-escalate situations professionally and consistently.
Answer Reviews
Paste a guest review and receive a professional, personalized response ready for TripAdvisor, Booking.com, or Google.
Duty & Tasks
Turn every open loop into a clear duty item or assigned task, so requests, promises, and follow-ups never disappear between shifts.
Knowledge Base
Upload your SOPs, menus, room factsheets, and safety protocols. The system transforms your documents into a searchable knowledge source that grounds every answer in your reality.
Identity & Control
Configure the AI tone, policy strictness, escalation rules, and coaching style. You remain fully in control of how the assistant behaves.
Departments & Roles
Give each team the knowledge and access it needs. Front Office sees Front Office guidance, while every department works inside the right property workspace.
Staff Performance Dashboard
Track usage trends, identify gaps in documentation, and spot training opportunities based on what your team asks most frequently.
PMS Integration
Give your PMS a brain.
Your front office already runs on Opera Cloud or Mews. Hotel Co-Pilot connects straight into it.
Through a native, read-only connection, Hotel Co-Pilot sees live availability and reservations in real time. Your team knows exactly what's open and what's booked, right now, in your property, with every answer grounded in today's real numbers.
But this is more than a tool. It's a smarter front office. Your SOPs, configured once, keep every answer aligned with your policies. Live PMS data keeps every answer current. Together, your team works with information that isn't just correct, but relevant to this shift and this guest.
New hires perform like veterans from day one. Your most experienced people become unstoppable. And because the connection is read-only by design, Hotel Co-Pilot sees everything and changes nothing. No migration. No write access. No risk.
Not a new system to learn. An intelligent layer on top of the one you already run.
Read-only by design
Sees everything, changes nothing
Opera Cloud & Mews
Native connections, no middleware
Live data
Real availability and reservations, right now
Built for the whole shift
Your knowledge in. Every follow-up secured.
Hotel Co-Pilot turns approved property knowledge into guest-ready communication, then makes sure every open loop lands in Duty or Tasks before the next shift.
Import in bulk
Upload Excel files, SOPs, menus, room factsheets, and policies together. Your existing knowledge becomes usable without rebuilding it one answer at a time.
Control by property and role
Keep each hotel in its own workspace and show teams only the knowledge relevant to their department and responsibilities.
Close every loop
Move unresolved requests into Duty or Tasks with clear ownership, so the next shift knows exactly what still needs attention.
AI prepares. Your team decides. Human control stays at the center of every guest interaction and operational handover.
The Result
What changes from day one.
Consistent
Every staff member has access to the same guidance
Faster
New hires onboard quickly with an always-available assistant
On-brand
All written communication adheres to your tone of voice
Confident
Junior staff handle complex situations with AI backup
From drafting guest emails to coaching staff through complaints. Instant guidance that aligns with your configuration.
Getting Started
Up and running in one day.
Activate your account
We set up your Hotel Co-Pilot environment and connect it to your property. No technical knowledge required.
Configure in minutes
Upload your hotel documents, set your tone of voice, define escalation rules, and configure how the AI should behave.
Your team starts using it
Staff open the app at the front desk and get instant, accurate guidance. No training courses, no manuals.
The Interface
Everything in one view.
Staff select a task from the menu, describe the situation in the chat, and receive a final response grounded in your hotel's policies. No switching between tools, no searching through documents.
Book a callSee it in action.
We configure a live demo around your property and use cases. No generic walkthrough.
Book a DemoTypically responds within one business day.